PRIVACY POLICY
# Privacy Policy
Refresh Games
Last updated: May 23, 2026
Refresh Games ("we," "us," or "our") operates BREACH, VECTOR, and other games and services (each a "Game," collectively the "Games"). This Privacy Policy explains how we collect, use, share, store, and protect information when you use any of our Games.
By downloading or using any of our Games, you agree to the practices described in this Privacy Policy.
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## Information We Collect
When you download and use our Games, we may collect the following types of information:
### 1. Device and Technical Information
- Device identifiers and hardware information
- Operating system version
- IP address
- Language and region settings
- Crash logs and performance data
### 2. Account and Platform Information
Depending on how you access our Games, we may receive or associate information with:
- Your platform account or username (Meta, Steam, or other platforms)
- Platform ID
- In-game identifiers needed to support login and multiplayer features
### 3. Gameplay and Progression Data
- In-game progress, stats, and achievements
- In-game currency and unlocks
- Match results and session activity
### 4. Multiplayer and Networking Data
Because our Games use Photon for online multiplayer, we may process data needed to connect you with other players, such as:
- Session identifiers
- Connection and latency data
- In-room gameplay state synced for multiplayer
### 5. Backend Service Data
Because our Games use PlayFab for backend services, we may collect or store:
- Account and authentication identifiers
- Inventory, currency, and progression tied to your game account
- Data needed for security, anti-fraud, and account recovery
### 6. Voice Chat Data
Some of our Games include voice chat features powered by Photon Voice. When you use voice chat, your voice is transmitted in real time to other players in your session. We do not record or store voice chat audio.
### 7. Support Communications
If you contact us, we may collect:
- Your email address
- The content of your message
- Information you provide to help us troubleshoot
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## Game-Specific Data Collection
Different Games may collect different data depending on their features and platform:
BREACH (Meta Quest, Steam): Collects all categories listed above, including voice chat data through Photon Voice for multiplayer communication. Platform account info is received from Meta or Steam depending on where you play.
VECTOR: Collects device, account, gameplay, multiplayer, and backend data as described above. Specific data collection depends on the platform VECTOR is played on.
If a Game does not use a particular feature (such as voice chat), the related data is not collected for that Game.
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## How We Use Information
We use collected information to:
- Operate and maintain our Games
- Enable online features and multiplayer matchmaking
- Save your progress and manage in-game accounts
- Improve gameplay balance, stability, and performance
- Provide customer support
- Detect, prevent, and address fraud, abuse, or security issues
- Enforce our Terms of Service across our Games
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## How We Share Information
We do not sell your personal information.
We may share information with:
- Service providers that help us operate our Games
- Photon (Exit Games) for real-time multiplayer networking and voice chat
- PlayFab (Microsoft) for account data storage and backend services
- Meta Platforms as required to provide Games on Meta Quest
- Valve (Steam) as required to provide Games on Steam
- Other platform operators as required to provide Games on their platforms
We may also disclose information if required by law or to protect the rights, safety, and security of players, our company, or others.
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## Data Storage and Retention
We store personal information only as long as necessary to:
- Provide our Games and their online services
- Maintain your account, progression, and purchases
- Comply with legal obligations
- Resolve disputes and enforce our agreements
Retention length may vary depending on the data type, purpose, and Game.
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## Data Deletion Requests
You may request deletion of the data we have collected or stored about you.
To request deletion, email us at: refreshgamesofficial@gmail.com
Please include:
- The subject line: "Data Deletion Request"
- The Game(s) the request applies to (or "all Games")
- Your platform account name or username (Meta, Steam, etc.)
- Any details that help us locate your data (such as approximate dates of play or your in-game name/ID)
We will make reasonable efforts to verify your request and delete associated data unless we are required or permitted to retain certain information for legal, security, fraud prevention, or compliance reasons.
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## Your Rights
Depending on where you live, you may have additional rights regarding your personal data, including:
- The right to access the data we hold about you
- The right to correct inaccurate data
- The right to request deletion
- The right to object to or restrict certain processing
- The right to data portability
To exercise any of these rights, contact us at the email above.
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## Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
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## Children's Privacy
Our Games are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us and we will take steps to delete it.
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## International Users
If you access our Games from outside the United States, your information may be processed and stored in countries where we or our service providers operate, including the United States. We take steps to protect your information in accordance with this Privacy Policy.
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## Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy and revise the "Last updated" date.
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## Contact Us
If you have questions about this Privacy Policy or your data, contact:
Refresh Games